A Comprehensive Approach
Successful franchising requires more than providing franchisees an initial training program and a comprehensive Franchise Operations Manual, although they are critically important. Regardless of the business model or industry, we know it takes a comprehensive approach to franchise relations to ensure long term success of your franchise network. It entails getting down to the nitty gritty with robust communication and support programs, and regular inspections. It also entails providing ongoing support in all areas of the business operation as well as open communication and relationship building programs.
FranSource positions you for success by walking you through every dimension of your franchise operation, which include developing robust franchise relations programs. Together, we develop programs according to the anticipated needs of your franchisees that will positively impact your entire franchise network and the success of each individual franchise location.
Franchisee Performance Monitoring
A proper approach to franchise relations involves more than setting up locations successfully and then simply going into “autopilot” mode. Successful franchising requires consistent performance monitoring of franchisees to ensure their locations are operating successfully and according to your operational standards, specifications and requirements.
FranSource advises you regarding franchise inspections that may be conducted by you at the franchisee’s location. In addition, we prepare a Franchise Inspection Form to be used by your representatives when conducting inspections. The form is used to “rate” the franchisee’s entire business operation, note any deficiencies and the required action plan, and list the amount of time the franchisee has to correct each deficiency. Following the inspection, a report is prepared and sent to the franchisee outlining any deficiencies, the required correction plan for each deficiency, the time period for correcting each deficiency, and the manner by which the franchisee will confirm each deficiency has been corrected. When applicable based on the business operation, franchisors may also elect to conduct inspections via video walkthroughs conducted by franchisees.
In addition, franchisors may elect to implement Secret Shopper programs at their franchisees’ locations. Secret Shops are an extension of your own inspection programs and enable franchisors to have additional touch points at their franchisees’ businesses. This further helps ensure that your franchisees are operating their locations according to your standards, specifications and requirements. Many of our clients elect to implement Secret Shopper programs, and we assist them in determining how may Secret Shops may be conducted annually as well as what will occur upon a negative Secret Shop review. For example, some of our clients will conduct up to four Secret Shops per location per year at their expense. However, if a deficiency is found during a Secret Shop, the franchisee can be made responsible for the costs of additional Secret Shops until the franchisee is in full compliance. This is the level of detail we go into with our clients when developing their Franchise Disclosure Document and Franchise Operations Manual to ensure they fully understand their options as well as best practices in franchising.
Regular Franchise Communications and Support Programs
A large part of franchise relations relates to maintaining open communication and ongoing support for your franchisees that enhances relations between you and your franchisees. Leveraging our understanding of your industry and our 30+ years of franchising success, FranSource provides recommendations and assistance in establishing appropriate franchise relations programs for your franchisees. These programs play a key role in helping franchisors maintain a successful franchise organization by actively engaging with franchisees on a regular basis. Examples include:
- Check-in Web Meetings with New Franchisees
- Franchise Conferences
- Franchise Owners Meetings & Webinars
- General Manager Meetings & Webinars
- Key Employee Meetings & Webinars
- Newsletters
- Franchisee Incentive Programs
- Franchisee Satisfaction Surveys
- Franchise Management Systems
- Franchise Advisory Committees
- Franchisee Advertising Cooperatives
We also advise you concerning the types of support services that should be provided to franchisees during the pre-opening period, some of which include:
- Site Selection Assistance/Master Real Estate Brokers
- Pre-Opening Check-Ins via Teleconferences/Web Meetings
- Reviews with Franchisees of Video Walkthroughs of their Location During Construction
- Onsite Inspections of the Franchise Location during the Construction Phase
Should I franchise my business?
There are many variables that a business must first consider before embarking on a franchise development program. As an initial step in determining the viability of franchising your business, we invite you to complete our 15 Key Questions Franchise Quiz.
Become our next franchising success!
Read testimonials from clients who chose FranSource to be their franchise consulting company.
"Working with FranSource has been a fantastic experience! Their clarity, organization, and attention to detail gave us complete confidence every step of setting up our franchise operation."
“With FranSource overseeing the entire development of our franchise operation, we were confident that our franchise would be successful. However, seeing is believing. We just awarded another multi ...
"I can’t speak highly enough of the FranSource team. They retooled our franchise development process after we worked with another franchise developer that provided a cookie-cutter approach that was too generic for our needs."
“We granted our 150th ALOHA franchise last week and we wanted to say thank you for your team's tremendous assistance and ongoing support. When we began the franchise project, it quickly ...
"We chose to work with FranSource because of their deep understanding of franchising and the personal interaction we were confident we would receive. FranSource helped us to ...
"In addition to fully developing our franchise operation, FranSource assisted with other aspects of our expansion program. We are very pleased with the franchise development services we received and the ongoing support ...
"When we made the decision to expand our business through franchising, we knew that we needed to work with a franchise consulting firm who fit our brand. We interviewed several franchise development companies ...
"FranSource has impacted our business in ways we never imagined, beyond simply franchising. Rather than taking a cookie-cutter approach during the franchise development process, they ...
"I interviewed three different franchise companies and picked Fransource to assist us. I would recommend any prospective client to consider working with FranSource, you will not regret it!!!"
"Working with FranSource has been a fantastic experience! Their clarity, organization, and attention to detail gave us complete confidence every step of setting up our franchise operation."
“With FranSource overseeing the entire development of our franchise operation, we were confident that our franchise would be successful. However, seeing is believing. We just awarded another multi ...
"I can’t speak highly enough of the FranSource team. They retooled our franchise development process after we worked with another franchise developer that provided a cookie-cutter approach that was too generic for our needs."
“We granted our 150th ALOHA franchise last week and we wanted to say thank you for your team's tremendous assistance and ongoing support. When we began the franchise project, it quickly ...
"We chose to work with FranSource because of their deep understanding of franchising and the personal interaction we were confident we would receive. FranSource helped us to ...
"In addition to fully developing our franchise operation, FranSource assisted with other aspects of our expansion program. We are very pleased with the franchise development services we received and the ongoing support ...
"When we made the decision to expand our business through franchising, we knew that we needed to work with a franchise consulting firm who fit our brand. We interviewed several franchise development companies ...
"FranSource has impacted our business in ways we never imagined, beyond simply franchising. Rather than taking a cookie-cutter approach during the franchise development process, they ...
"I interviewed three different franchise companies and picked Fransource to assist us. I would recommend any prospective client to consider working with FranSource, you will not regret it!!!"
"Working with FranSource has been a fantastic experience! Their clarity, organization, and attention to detail gave us complete confidence every step of setting up our franchise operation."
“With FranSource overseeing the entire development of our franchise operation, we were confident that our franchise would be successful. However, seeing is believing. We just awarded another multi ...
"I can’t speak highly enough of the FranSource team. They retooled our franchise development process after we worked with another franchise developer that provided a cookie-cutter approach that was too generic for our needs."
“We granted our 150th ALOHA franchise last week and we wanted to say thank you for your team's tremendous assistance and ongoing support. When we began the franchise project, it quickly ...
"We chose to work with FranSource because of their deep understanding of franchising and the personal interaction we were confident we would receive. FranSource helped us to ...
"In addition to fully developing our franchise operation, FranSource assisted with other aspects of our expansion program. We are very pleased with the franchise development services we received and the ongoing support ...
"When we made the decision to expand our business through franchising, we knew that we needed to work with a franchise consulting firm who fit our brand. We interviewed several franchise development companies ...
"FranSource has impacted our business in ways we never imagined, beyond simply franchising. Rather than taking a cookie-cutter approach during the franchise development process, they ...
"I interviewed three different franchise companies and picked Fransource to assist us. I would recommend any prospective client to consider working with FranSource, you will not regret it!!!"
"Working with FranSource has been a fantastic experience! Their clarity, organization, and attention to detail gave us complete confidence every step of setting up our franchise operation. In every meeting, they were always prepared, always patient, and always knew what we needed before we even asked. We say all the time how lucky we were to find FranSource. They made the entire journey feel far less overwhelming and genuinely enjoyable. We’re grateful for the partnership and support Fransource has provided. If you’re considering franchising, you’ll be in great hands with their team."
- The Golf Crypt
"With FranSource overseeing the entire development of our franchise operation, we were confident that our franchise would be successful. However, seeing is believing. We just awarded another multi-unit franchise and we want to thank you and your team for the incredible commitment you demonstrated, and continue to demonstrate, to helping make our franchise a success. Our franchisees are extremely impressed with the documents, manuals and other materials you developed, which of course makes a great impression on our company. FranSource has definitely gone above and beyond our expectations."
- Gus's Fried Chicken
"I can’t speak highly enough of the FranSource team. This has continued to be one of our most valuable relationships. FranSource literally retooled our entire franchise development process after we worked with another franchise development company that provided a cookie-cutter approach that was too generic for our needs. FranSource quickly jumped in, became extremely familiar with our industry and business, and developed an extremely robust end-to-end franchise sales process within a couple of months. Due to the in-depth franchise knowledge demonstrated by the FranSource team, it was evident we needed to revisit our Franchise Disclosure Document and Franchise Operations Manual. FranSource conducted a thorough review of the documents and enhanced those documents as well. Steve and his team are truly franchise development specialists, and we highly recommend FranSource to other businesses that are considering franchising."
- Hudson Valley Swim
“We granted our 150th ALOHA franchise last week and we wanted to say thank you for your team's tremendous assistance and ongoing support. When we began the franchise project, it quickly became apparent that the FranSource team truly cares about our company and the success of our franchise. As we reflect on the growth of our brand, we believe we owe a large part of our success to the assistance and guidance FranSource has provided."
- Aloha
"We chose to work with FranSource because of their deep understanding of franchising and the personal interaction we were confident we would receive. FranSource helped us to quickly build a successful franchise model and were involved in every aspect of our franchise development process, including areas outside of the original development project to ensure we operated according to best practices. Every document and material FranSource developed for us was incredibly detailed and professional. To cite just one example, the 800+ page Operations & Policies Manual FranSource developed for our franchisees captured EVERY aspect of developing and operating a Smokin' Oak Wood-Fired Pizza franchise. Suffice to say that our franchises are extremely impressed. We greatly appreciate the expert assistance FranSource provided and continues to provide to help ensure our success. We strongly recommend FranSource to business owners that are considering franchising their business."
- Smokin'Oak Wood-Fired Pizza
"In addition to fully developing our franchise operation, FranSource assisted with other aspects of our expansion program. We are very pleased with the franchise development services we received and the ongoing support FranSource continues to provide. With Interior Magic franchises now located coast-to-coast, we feel very qualified to recommend FranSource to anyone considering franchising their business."
- Interior Magic
"When we made the decision to expand our business through franchising, we knew that we needed to work with a franchise consulting firm who fit our brand. We interviewed several franchise development companies to get started. It only took a single call with Steve and his team to know that FranSource was the best fit for us. It was clear they fully understand what it takes to successfully franchise a business and they were 100% committed to advising and supporting us every step of the way. When we began the franchise development process, it was hard to imagine selling our first franchise. However, less than a month after launching our franchise opportunity we granted our first franchise! Steve and his team were completely hands on throughout the entire development process and will continue to be a key asset to our company as we grow."
- Global Brew Tap House
"FranSource has impacted our business in ways we never imagined, beyond simply franchising. Rather than taking a cookie-cutter approach during the franchise development process, they examined every aspect of our business and provided valuable input concerning operational procedures that helped us further refine our system. FranSource continues to assist us with many aspects of our growth and their team has always proved extremely competent. We highly recommend FranSource."
- Compuchild
"I interviewed three different franchise companies and picked FranSource to assist us in franchising our business. I have worked with FranSource for a couple years now and we are so sure that selecting FranSource was the right decision. They are experienced, professional and caring. They have gone above and beyond and are a true partner. FranSouce has coached us through our first five locations which is part of their contract and none of the other companies offered this benefit. Truly, I would recommend any prospective client to consider working with FranSource, you will not regret it!!!"
- Evexia Wellness Spa
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